What to Do in Emergencies at Walt Disney World

What to Do in Emergencies at Walt Disney World

By Megan Valentine

I’m sure most anyone who has experienced Disney World knows that it’s basically a world in itself.  If you’re staying on property, you can have most of your needs taken care of without ever leaving the Disney bubble.  On a trip with my mother this spring, I learned how true that really is!

Waiting for the bus as our mother daughter/joint birthday trip began.

Waiting for the bus as our mother daughter/joint birthday trip began.

On the night that I arrived at Disney World, I fell victim to a kidney stone (I now have anecdotal evidence that roller coasters like Seven Dwarfs Mine Train can dislodge kidney stones!) . Not the first one I’ve had, but having it start hurting me while on It’s a Small World means I’m going to have a really hard time riding that ride again! We managed to get back to our hotel (how we did that I still don’t know) before deciding that I really needed to get care for the situation. My mom contacted the front desk to ask for advice as we had never had to deal with such an emergent issue before and was told we should probably use Disney’s emergency services.

My granddad’s favorite ride is now my definitive least favorite!

My granddad’s favorite ride is now my definitive least favorite!

I hope no one will ever need to use this, but everyone should store it away if they visit Disney much at all.  If you have any emergency situation, you can call 911 from any Disney phone and it will summon the emergency services providers who work specifically for the company. They will come and care for you in true Disney fashion (and the professional care that you get from paramedics who are usually awesome). All of this costs nothing to you, which is amazing in itself! The manager at Disney’s All-Star Music came to meet us at the ambulance and even told my mother to bring them the receipt from our taxi/rideshare return and they would pay for it.  The only thing on their mind was our comfort and care, which was incredible.

After I finally returned to my resort the next morning, we also learned that Disney works with a concierge pharmacy for those staying at the resorts.  We went to the front desk at All-Star Music where we were staying and told them we needed to fill prescriptions, gave them all of the information, and a few hours later I had my medicine.  The pharmacy does not run insurance, so you will have to pay for the medicines outright, but not having to take an Uber, Lyft, or taxi to a pharmacy, wait for prescriptions, and do the same on the return was invaluable after spending 8 hours in an emergency room!

Throughout the whole experience, Walt Disney World cast members provided every service they possibly could for me and made sure that I was cared for as well as possible, working with us to reschedule reservations at the last minute and creating as much magic as they could for a negative situation. 

Most people know about the care centers for simple issues that are available throughout the parks, but this is definitely something that you don’t learn much about until it’s needed. Thanks to Disney emergency services, I was able to do what I needed to and my mom and I agree that, barring the first night spent in the ER, this was one of our absolute favorite trips!

Commemorating the experience with a celebrating button.

Commemorating the experience with a celebrating button.


Megan Valentine.jpg

My name is Megan Valentine.  I'm a travel junkie, a lifelong Disney fan, and a museum curator & registrar.  My granddad was born in 1928, just like Mickey Mouse, so he has worked to instill a love of all things Disney in his kids and grandkids.  He and my grandmother took me to Walt Disney World for the first time when I was four years old, and I have been addicted ever since.  I have now been to WDW seven times and can't get enough! I am the planner for all of my family's Disney trips and consultant for any friends with questions since I am always reading about Disney, listening to podcasts, or watching the movies. In addition to my Disney travels, I love to explore a variety of destinations with an ever-growing list of places to visit.  As a museum professional and art historian, I often seek out fascinating new museum exhibits when I can, particularly if it has anything to do with my other major obsession, Egypt!